Modified: April 4, 2023
If you have any questions or concerns about this Policy or our practices with regard to your personal information, please contact us at email@example.com
Please read this privacy notice carefully, as it will help you understand what we do with the information that we collect.
2. PERTINENT DEFINITIONS
3. LAWFUL BASIS FOR PROCESSING
4. PERSONAL DATA WE COLLECT
5. SOME INFORMATION IS COLLECTED AUTOMATICALLY BY OUR SERVERS:
6. HOW WE USE YOUR INFORMATION
7. ALL DATA COLLECTED AUTOMATICALLY WILL BE USED TO ADMINISTER OR IMPROVE OUR SERVICES AS FOLLOWS:
8. RETENTION OF PERSONAL DATA
9. PERSONAL DATA DESTRUCTION PROCEDURES AND METHODS
11. HOW WE SHARE YOUR INFORMATION – PERSONAL DATA SHARED WITH THIRD PARTIES
12. TRANSFERS OUTSIDE OF THE EEA
13. UPDATING INFORMATION
15. SECURITY OF INFORMATION
16. LEGAL RIGHTS CONCERNING YOUR INFORMATION
17. ACCESSING YOUR INFORMATION
18. CALIFORNIA RESIDENTS
19. RESDIENETS OF OTHER COLORADO, CONNECTICUT, UTAH, AND VIRGINIA
20. RESIDENTS OF OTHER U.S. STATES AND COMPLIANCE WITH FEDERAL LAW
21. CHILDREN'S PRIVACY
23. CONTACT US
“Personal Data” means data that Element may collect from you or that you may voluntarily provide to Element that may identify, relate to, describe, references, is reasonably capable of being associated with, or could be reasonably linked, directly or indirectly with you, your household or your device(s) used to access the Services, including, for example, your name, address, User ID, telephone number, e-mail address, any blockchain addresses, as well as any other non-public information about you that is associated with or linked to any of the foregoing data.
“Anonymous Data” means data from which your identity is not readily ascertainable, and that is not associated with or linked to your Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons.
We only collect and process Personal Data about you where we have lawful bases to do so. Lawful bases include consent where you have Elements consent, contract, and legitimate interests.
We will only use your Personal Data in ways that you provide us your consent or when the law allows. Please note that we may process your Personal Data without your knowledge or consent where this is required or permitted by law.
In general, Personal Data you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We use your Personal Data in the following ways:
Unless the law specifies a different retention period, we will only keep your Personal Data for the time strictly necessary to carry out the operations for which said Data has been collected by us. In general, this means we will retain your Personal Data for as long as you have an active Account with us.
In principle, we destroy the Personal Data without delay after the purpose of collection and use of Personal Data is achieved. However, this is not the case when preservation is required according to laws and regulations.
The destruction procedure and method are as follows:
We strive to provide you with choices regarding certain Personal Data uses, particularly around marketing and advertising. We have established the following Personal Data control mechanisms:
We may use your Personal Data to form a view on what Services we think may be of interest to you. You will receive marketing communications from us if (i) you have requested information from us; or (ii) use our Services, in each case, you have chosen to opt-in and not opted out of receiving marketing communications. We will get your express opt-in consent before we share your Personal Data with any company outside of Element for marketing purposes.
You acknowledge by providing your personal information in connection with receiving services from Element, that you have an established business relationship with Element. As such, you provide Element with express consent to contact you using your personal information for all matters relative to your services with Element. This may include the use of autodialed or pre-recorded telephonic communications for operational communication, which may include the verification of your personal information, the collection of a debt, or any other necessary communication or confirmation in connection with any element of your ongoing service with Element. You further acknowledge that this established business relationship may extend beyond the standard eighteen months from the last transaction standard. You understand that services with Element may not have such a transaction within eighteen months, but that the relationship will still be considered as ongoing due to the specific nature of Element services. The established business relationship, which is created upon the initiation of services, and the providing of personal information to Element shall continue for five years following the providing or updating of any personal information in connection with your services with Element. With respect to sales and marketing from Element specifically, you understand that the same existing business relationship standard applies.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us. However, where you opt out of receiving marketing messages, this will not apply to Personal Data provided to us as a result of your use of our Service, a product/service experience or other transactions.
Our Services may contain links to other third-party websites which are regulated by their own privacy policies. Element is not responsible for the privacy policies of these third-party websites even if they were accessed using the links from our Services.
Your Personal Data may be transferred to, processed, and stored in countries other than the country in which you are a resident, including the United States, European Union, the UK, and other countries We may share your Personal Data within Element and other with our partners and third-party companies that assist in providing Element Services which are based in various locations globally.
If you are based in the European Union, this may involve transferring your data outside the European Economic Area (EEA). In addition, many of our external third parties are also based outside of the EEA so their processing of your Personal Data will involve a transfer of data outside the EEA. We may transfer personal data from EEA to third countries outside of EEA, under the following conditions:
Whenever we transfer your Personal Data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please contact us if you want further information on the specific mechanism used by us when transferring your Personal Data out of the EEA. If you wish to be informed about what Personal Data we hold and want it removed from our systems, or to exercise any of your rights granted under your country of residence please contact us at firstname.lastname@example.org
You can update your personal or account information by contacting our support team at email@example.com We will retain your information for as long as your Account is not closed or as needed to provide you access to your Account. If you wish to close your Account, open a ticket in our support center. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our Terms and Conditions.
Do Not Track (“DNT”) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third parties. At this time, we do not respond to DNT signals.
We take the protection of your Personal Data seriously. We use industry-standard data encryption technology and have implemented restrictions related to the storage of and the ability to access your Personal Data. However, please note that no transmission over the Internet or method of electronic storage can be guaranteed to be 100% secure. Additionally, we aim to enforce internal regulations and rectify issues as soon as they are discovered.
Depending on your state or country of residence, Under certain circumstances, you have rights under data protection laws in relation to your Personal Data which are set out in more detail below:
Request confirmation and access
This enables you to confirm whether or not we are processing your Personal Data and that you may access your Personal Data.
Request change or correction
This enables you to have any Personal Data we hold about you changed or corrected, though we may need to verify the accuracy of the new data you provide to us.
If you need to add or change any information, you can log into your Account and make the change in your settings. If it doesn’t look like you can make the change on your own, please reach out to us at firstname.lastname@example.org and we make work to correct any errors.
This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Data to comply with applicable law.
Please note: your right of deletion would not apply for various reasons including if we need to retain your Personal Data in order to comply with a legal obligation or to establish or defend a legal claim. Where we are unable to comply with your request of deletion, we will notify you at the time of your request.
Object to processing
You have the right to object to the processing of your Personal Data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your Personal Data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing
This enables you to ask us to suspend the processing of your Personal Data in the following scenarios:
Request to transfer
If you ask us, we will provide you or a third party you have chosen, your Personal Data in a structured, commonly used, machine-readable format.
Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdrawal of consent
This applies where we are relying on consent to process your Personal Data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us at email@example.com
You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, depending on your state or country, or residence, if your request is clearly unfounded, repetitive, or excessive, we may refuse to act on your request or charge a reasonable fee. Alternatively, we may refuse to comply with your request in these circumstances
We may need to request specific information from you to help us confirm your identity and ensure your rights to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you are a California resident, you may have certain rights with respect to your Personal Data, including the following:
For all California residents, any such inquiries shall be responded to within forty-five (45) days. We must verify your identity with respect to such inquiries. Depending on the nature of the Personal Information at issue, we may require additional measures or information from you as part of that verification.
For California residents under age 18 who have publicly posted content or information, you may request and obtain removal of such content or information pursuant to California Business and Professions Code Section 22581, provided you are a registered user of any website where this Policy is posted. To make such a request, please send an email with a detailed description of the specific content or information to firstname.lastname@example.org
We treat collected information of persons residing in any jurisdiction with the utmost care and in accordance with applicable law.
Colorado - we adhere to the consumers’ privacy rights and company personal data collection duties set forth in Colorado’s comprehensive data privacy law known as the Colorado Privacy Act (CPA), or Colo. Rev. State. § 6-1-1301 et seq., which comports with the Colorado Consumer Protection Act.
Connecticut - we do and will abide by Connecticut’s primary data privacy law known as Personal Data Privacy and online Monitoring, or 2022 S.B. 6 or Public Act No. 22-15 effectual on July 1, 2023, which gives Connecticut residents the right to request a copy of their personal data, correct any inaccuracies, and opt out of personal data processing. Moreover, we comply with Conn. Gen. Stat. § 42-471, which mandates that we safeguard personal information from being misused by third parties and erase it upon disposal.
Utah – we observe the requirements of Utah’s 2022 S.B 227, known as the Utah Consumer Privacy Act (UCPA) effectual as of December 31, 2022, which gives consumers the right to know:
In further compliance with the UCPA, upon request, we will provide you access to your data, permit you to delete your personal data, and allow you to opt out of personal data collection.
Virginia – we fulfill the requirements of Virginia’s Consumer Data Protection Act (2021 H.B. 2307/2021 S.B. 1392), which lays out how we control and process data and mandates that, upon request, we will provide you access to your data, permit you to delete your personal data, correct your data, as well as allow you to opt out of personal data collection.
To make a request regarding your personal data, in accordance with any of the laws of Colorado, Connecticut, Utah or Virginia, please send an email with a detailed description of the specific content or information to email@example.com
We reiterate that we treat collected information of persons residing in any jurisdiction with the utmost care and in accordance. Thus, for purposes of clarity, we pronounce our adherence to the following laws of these U.S. States:
While the United States does not currently have a data privacy and protection law enacted at the federal level, should such a law become enacted, we intend to comply with all provisions that may be set forth therein.
To make a request regarding your personal data, in accordance with any of the laws of any U.S. State, or to inquire about federal data privacy and protection compliance, please send an email with a detailed description of the specific content or information to firstname.lastname@example.org
Unfortunately, if you’re under 18, you cannot use our Services without parental consent. We do not knowingly solicit or collect information from anyone under 18. If we become aware that a person under the age of 18 has provided us with Personal Data without verification and parental consent, please alert us at email@example.com and we will work to delete it immediately.
If you have any queries or complaints about our collection, use, or storage of your Personal Data, or if you wish to exercise any of your rights in relation to your personal information, please contact our Data Protection Officer (“DPO”) at firstname.lastname@example.org We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your Personal Data. Based on the applicable laws of your country, you may have a right to request access to the Personal Data we collect from you, change, or delete the Personal Data. To request the review, update, or removal of your Personal Data, please contact us at email@example.com